Privacy Policy
Last Updated: 16 October 2026
Smart Wings respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Smart Wings collects, uses, stores, shares, and protects information when you visit https://www.smartwings.in, submit an enquiry, register for a course, make a payment, participate in our educational programmes, or communicate with us.
Smart Wings is a children’s skill-development learning centre located in Guwahati, Assam, India. Our programmes may include Abacus, Vedic Math, Rubik’s Cube, Cognitive Ability, Handwriting Improvement, and other educational activities.
Because our services are designed primarily for children, we take children’s privacy and parental involvement seriously.
1. Who We Are
For this Privacy Policy, “Smart Wings,” “we,” “our,” and “us” refer to the operator of the Smart Wings website and learning centre.
Website: https://www.smartwings.in
Email: mail@smartwings.in
Phone: +91 7002013135
Address: Lokhra Road, Jyotikuchi, Guwahati, Assam – 781034, India.
Please contact us using the details above for privacy questions, requests, or complaints.
2. Personal Information We May Collect
The information we collect depends on how you interact with us and which services you use.
2.1 Parent or Guardian Information
When you enquire about a course or enrol a child, we may collect:
Parent’s or legal guardian’s name.
Mobile number and email address.
Preferred method of communication.
Local area or location information relevant to class enquiries.
Course enquiry and registration details.
Communication history and service requests.
Information reasonably required for enrolment, payments, and administration.
2.2 Student Information
Where necessary to provide our services, we may collect:
Student’s name and age or date of birth.
Selected course, batch, and enrolment details.
Attendance records.
Learning progress and assessment results.
Information relevant to the child’s participation that a parent or guardian voluntarily provides.
Parental consent records, including permissions relating to photographs or videos.
We request only information reasonably necessary for the relevant purpose. Please avoid sharing unnecessary sensitive personal information through public forms or unsecured communication channels.
2.3 Payment and Transaction Information
Because Smart Wings accepts both online and offline payments, we may process or retain information such as:
Amount paid and payment date.
Course or service purchased.
Transaction reference and payment status.
Receipt and refund records.
Other information reasonably necessary for accounting and payment reconciliation.
If an external payment provider processes an online transaction, that provider may collect and process payment information under its own terms and privacy policy.
We do not intend to collect or store your banking password, card PIN, or OTP.
2.4 Technical Information and Website Usage
When you visit our website, information may be collected automatically through our hosting provider, website tools, analytics services, cookies, or security systems, depending on their configuration.
This may include:
IP address and approximate location derived from it.
Browser, device, and operating-system information.
Pages visited and approximate time spent on pages.
Referring website or campaign information.
Cookie identifiers and similar technology data.
Technical, performance, and security logs.
The precise information collected depends on the tools installed and enabled on our website.
3. How We Use Personal Information
We may use personal information to:
Respond to enquiries and requests for information.
Explain courses, fees, schedules, and admission requirements.
Register students and manage class batches.
Deliver online or offline educational services.
Maintain attendance, progress, and assessment records.
Process payments, refunds, and accounting records.
Send important class, enrolment, schedule, and service updates.
Manage parental permissions and approved use of student photographs or videos.
Maintain and improve website performance and usability.
Analyse website traffic and marketing effectiveness through configured analytics tools.
Protect our website, users, students, and services from misuse or security threats.
Meet applicable legal, regulatory, accounting, and record-keeping obligations.
Send promotional communications where permitted by law and with consent where required.
We will handle personal information for the purposes communicated to you or otherwise permitted under applicable law.
4. Children's Privacy and Parental Consent
Smart Wings recognises that children’s personal information requires particular care.
We will handle children’s information in accordance with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023, and the Digital Personal Data Protection Rules, 2025, to the extent and from the dates applicable to the relevant obligation.
Where verifiable parental or lawful guardian consent is legally required, we will implement an appropriate consent process before the relevant processing takes place.
Parents and guardians should submit children’s information through the appropriate enquiry or enrolment process and should not allow children to independently submit personal information through public website forms.
We do not knowingly encourage children to provide personal information without appropriate parental involvement. We do not sell children’s personal information.
We will not use children’s personal information for advertising or other purposes in a manner prohibited by applicable law.
If you believe a child has submitted information without appropriate authorisation, contact us at mail@smartwings.in so we can review the matter and take appropriate action.
5. Cookies, Analytics, and Tracking Technologies
Our website uses or may use analytics and cookie technologies to understand website usage and improve our services.
Depending on the tools enabled, these technologies may help us:
Understand which pages visitors view.
Measure website traffic and performance.
Identify technical errors and usability problems.
Understand the general sources of website visits.
Remember certain website preferences.
Support essential security and website functions.
The actual tools may include website analytics, performance tools, security plugins, or third-party embedded services. The names of the specific tools should be listed here once our website configuration has been confirmed.
Where required by applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.
You may be able to manage cookies through your browser settings. Blocking cookies may affect some website functions.
Analytics data will be handled in accordance with the applicable service provider’s terms and our legal obligations. We will not intentionally configure tracking to collect children’s personal information for prohibited purposes.
6. Online and Offline Payments
Smart Wings accepts payments both online and offline.
For online payments, relevant transaction data may be processed by a payment gateway or other provider. For offline payments, we may retain transaction references, receipts, and payment records.
Payment providers may process information under their own privacy policies and security procedures.
We recommend that parents use only the payment instructions provided through our official website or directly by the centre. We will never require a banking password, card PIN, or OTP to confirm a payment.
If you notice an incorrect, duplicate, or unrecognised transaction associated with a Smart Wings payment, please contact us with the relevant transaction details.
7. Promotional Communications
With your permission where required by law, Smart Wings may send promotional messages through WhatsApp, SMS, email, or other communication channels.
These messages may include:
New course or batch announcements.
Admission information and offers.
Workshops, competitions, and educational events.
Learning activities and programme updates.
Other relevant information about Smart Wings services.
Where required, we will obtain the appropriate consent before sending promotional communications.
You can ask us to stop promotional messages by emailing mail@smartwings.in or using an unsubscribe option where available.
Opting out of promotional messages will not prevent us from sending essential communications relating to an existing enrolment, payment, or service.
We will not make marketing consent a condition of enrolment where such consent is not necessary or legally permitted to be required.
8. Student Photographs, Videos, and Achievements
Smart Wings may wish to publish photographs, videos, artwork, classroom activities, competition participation, or student achievements on our website, social media, brochures, or other promotional materials.
We will seek separate parental or lawful guardian consent where required before using a child’s photograph, video, name, or identifiable achievement for publication or promotion.
Enrolment alone does not constitute permission to publish a child’s photograph or video.
Where appropriate, we will explain the intended use and request permission through a separate consent process. Parents may contact us to withdraw or change permission for future use.
We will handle withdrawal requests in accordance with applicable law. We will take reasonable steps concerning future use but may not be able to retrieve printed materials already distributed or copies independently shared by third parties.
We will not knowingly use student images in a manner that is unlawful, misleading, or inconsistent with the applicable consent.
9. Sharing Personal Information
Smart Wings does not sell personal information.
We may share information with service providers where reasonably necessary to deliver our services, maintain our website, or meet legal obligations. These providers may include:
Website hosting and maintenance providers.
Website form and email service providers.
Payment gateways and transaction service providers.
Analytics and website security providers.
Online class, communication, and video platforms.
Accountants, auditors, professional advisers, or legal representatives where necessary.
We may also disclose information where required by applicable law, a valid legal process, or a competent authority, or where otherwise lawfully necessary to protect rights and safety.
We aim to limit shared information to what is reasonably necessary for the relevant purpose and to use appropriate safeguards where required.
Third-party providers may process information according to their own policies and contractual arrangements.
10. Third-Party Websites and Embedded Content
Our website may contain links or embedded content from third-party websites and services, such as videos, maps, social media platforms, or payment providers.
When you access or interact with such content, the third party may collect information about you under its own privacy practices.
Smart Wings does not control all third-party websites or services. We recommend reviewing their privacy policies before using them or sharing information.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal and record-keeping requirements.
For example:
Enquiry records may be retained for follow-up and enquiry management.
Student and attendance records may be retained during enrolment and for an appropriate period afterwards.
Payment and accounting records may be retained for legally required periods.
Parental consent records may be retained as needed to demonstrate and administer permissions.
Technical and analytics records may be retained according to the relevant tool settings and legal requirements.
When information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise handle it in accordance with applicable law.
The specific retention periods should be established according to the type of information, the purpose of processing, and applicable legal obligations.
12. Data Security and Breach Response
We take reasonable steps to protect personal information against unauthorised access, disclosure, loss, misuse, or alteration.
Depending on our systems, safeguards may include access controls, secure hosting, software updates, backups, restricted staff access, and security monitoring.
No website or electronic storage system can be guaranteed to be completely secure.
If a personal data breach occurs, we will assess and respond to it and provide any notices or notifications required by applicable law.
13. Your Privacy Rights and Requests
Subject to applicable law, you or an appropriately authorised parent or guardian may be entitled to request:
Information about personal data being processed.
Correction or updating of inaccurate information.
Erasure of personal information where legally applicable.
Withdrawal of consent where processing is based on consent.
Resolution of a privacy concern or grievance.
Other rights available under applicable law.
Requests may require verification of identity or parental authority. Some information may need to be retained where the law requires it.
To submit a request, email mail@smartwings.in with the subject “Privacy Request – Smart Wings.”
We will review and respond to requests within the applicable legal timelines and explain where a request cannot be fully granted for a lawful reason.
14. Marketing and Analytics Choices
You may request to stop promotional communications at any time through the contact details below.
You may also manage browser cookies through your device settings. Where our website provides a cookie preference tool, you can use it to manage the relevant choices.
Any withdrawal of consent will apply in accordance with applicable law. It will not automatically invalidate processing that lawfully occurred before the withdrawal.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, website technology, information-handling practices, or legal requirements.
The updated version will be published on this page with a revised date.
Where required by law, we will provide additional notice or obtain consent before implementing changes that require it.
16. Contact and Privacy Grievances
For privacy questions, requests, complaints, or concerns relating to children’s information, please contact:
Smart Wings — Privacy Contact
Email: mail@smartwings.in
Phone: +91 7002013135
Website: https://www.smartwings.in
Address: Lokhra Road, Jyotikuchi, Guwahati, Assam – 781034, India.
Please describe your request clearly and provide only the information reasonably necessary for us to identify and address it.
We will review privacy concerns and respond in accordance with applicable law.
17. Applicable Law
This Privacy Policy is intended to operate in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and relevant consumer protection requirements, to the extent applicable and in force.
The applicable obligations and implementation dates may depend on the relevant statutory provisions and phased commencement arrangements.
Nothing in this policy is intended to restrict a right that cannot lawfully be restricted.
Smart Wings — Nurturing Bright Future.